FAQ

Question: Do you ship worldwide?

Answer: Yes. We ship worldwide. Due to carrier restrictions, we are unable to ship to certain locations (for example: Cuba and some parts of Africa). If you are unsure about your country, please contact us at support@jawfitpro.com.

Question: How do I order?

Answer: Simply select your item, click the "ADD TO CART" button, and then go to your cart.
After that, please click "Checkout" and fill in your details.

Question: Can I trust this website?

Answer: Yes. We take customer security seriously and use secure checkout technology. We only use the information you provide to process your order and provide customer support. For more details, please review our Privacy Policy.

Question: How can I pay?

Answer: All major international credit/debit cards are accepted, as well as PayPal.

Question: Are my payments secure?

Answer: Yes. Payments are processed securely through our payment providers. We do not store full payment card details on our servers.

Question: How much is shipping?

Answer: We offer First Class Shipping & Handling (Tracked) for $4.95 per order.

Question: How long does shipping take?

Answer: All packages are trackable.
Processing time is typically 2–5 business days (we do not ship on weekends).
Estimated delivery times after dispatch:
USA/UK/CA/AU/NZ: 10–15 business days (typical), up to 30 business days in some cases.
Rest of World: 15–30 business days (typical), up to 40 business days in some cases.

Average delivery time over the last 30 days is 9 business days (delays may occur due to holidays, weather, customs, or carrier disruptions).

Question: When will my tracking update?

Answer: After you receive your tracking number, it may take a few days for tracking to start updating in the carrier’s system. This is normal—your order is in transit.

Question: How do I receive a multiple-item order?

Answer: In order to expedite delivery of your order, we may ship items at different times from different shipping centers. You may receive one item before the rest, and that is completely normal.

Question: Where do you ship the items from?

Answer: We ship from different fulfillment locations depending on product availability and the destination, to get your order to you as quickly as possible.

Question: I entered the wrong shipping address and/or picked the wrong size/variant. Can I change it?

Answer: If this happens, email us as soon as possible at support@jawfitpro.com. We may be able to help if your order has not been processed or shipped yet. Once an order has been processed or shipped, we cannot guarantee changes.

Question: What if I don’t receive my item?

Answer: If your order hasn’t arrived within 45 business days from the date of purchase, contact us at support@jawfitpro.com, and we will review your case for a resolution (replacement or refund), excluding cases where incorrect shipping details were provided or deliveries were missed.

Question: What if I want a refund?

Answer: If you received an incorrect item or your order arrived damaged/defective, we will help you according to our Returns & Replacements Policy (see the policy link below/available on our website).

Note: Please be aware that during peak periods (e.g., holidays), customs inspections, or severe weather, delivery times may increase. For more details, please review our Shipping Policy.