Refund policy
Returns & Replacements Policy
Eligibility
You are eligible for a return, full refund, exchange, or replacement if:
you received the incorrect item, or
your item arrives damaged or defective.
You may request a return or replacement within 30 days of delivery. If 30 days have passed since delivery, unfortunately we can’t offer a refund or exchange.
How to Start a Return / Replacement
To complete your request, you will be asked to fill out our Product Issue Form and provide:
a description of the issue,
a clear photo or video of the item (and packaging, if applicable),
the item SKU (and your order number, if available).
Please do not send your purchase back to the manufacturer.
Do not ship any items back without contacting us first. Unapproved returns may not be eligible for a refund or replacement.
Refunds (if applicable)
Once your return is received and inspected, we will email you to confirm receipt and inform you whether your refund is approved or rejected.
If approved, your refund will be processed and a credit will be applied to your original method of payment, usually within 10 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account again.
Contact your credit card company — it may take some time before your refund is officially posted.
Contact your bank — there is often processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, contact us at support@jawfitpro.com
.
60-Day Satisfaction Guarantee (100% Store Credit)
We offer a 60-day satisfaction guarantee. If you are not satisfied after using the product as directed for at least 30 days, you may request store credit equal to 100% of the price paid for one unit (excluding shipping, taxes, and any additional fees) within 60 days of delivery.
Eligibility
To qualify, you must:
submit your request within 60 days of delivery;
confirm you used the product as directed for at least 30 days (unless you experienced an adverse reaction); and
provide the required proof of use (photos), as listed below.
Required Proof of Use (Photos)
To help prevent abuse, you must provide:
Photo 1: a clear photo of the unopened product/packaging (sealed, label visible), and
Photo 2: a clear photo of the opened product showing the remaining quantity (product visible), and
Photo 3: a photo of the product next to a handwritten note showing your order number and the date.
Limits / Anti-Abuse
This guarantee is limited to one claim per customer/household.
This guarantee applies to first-time purchases only and is available for one-time (non-subscription) orders only.
Subscription/recurring orders and renewals are not eligible under this satisfaction guarantee once processed or shipped (incorrect/damaged items are still covered under this policy).
Store credit is limited to one unit per order (for example, if you purchased multiple units, the guarantee applies only to the unit you opened and tried). No returns are required.
Unopened units are not eligible under the satisfaction guarantee.
We reserve the right to deny claims that appear fraudulent or abusive.
How Store Credit Is Issued
If approved, we will issue store credit as a gift card sent to the email address used for your order. Shipping fees are non-refundable.
How to Request
Email support@jawfitpro.com
within 60 days of delivery and include your order number and the required photos.
Exchanges / Replacements
We replace items only if they are defective, damaged, or incorrect.
If you need an exchange/replacement for the same item, email us at support@jawfitpro.com
. In some cases, we may ask you to return the item first. If a return is required, we will provide return instructions.
Return Shipping & Labels
If your return is approved due to our error (e.g., incorrect item) or a confirmed damaged/defective item, we may provide a prepaid return label (when required).
In all other cases, return shipping costs are the customer’s responsibility and are non-refundable.
If you receive a refund, any paid shipping costs (including expedited shipping, if applicable) are not refundable. If applicable, shipping costs may be deducted from your refund.
We recommend using a trackable shipping service. If you are shipping an item valued over $75, consider purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Return Address
Please contact us at support@jawfitpro.com
before you ship any item back. We will provide the correct return address and instructions after your request is approved.
If you return a product without contacting us first, we may not issue a refund or replacement.
Subscriptions & Recurring Orders
If you purchase a subscription, you authorize us to charge your payment method on a recurring basis (e.g., monthly) until you cancel.
Cancelation: You may cancel your subscription at any time from your customer account or by contacting us at support@jawfitpro.com
.
To avoid being charged for the next renewal, cancellation requests must be submitted at least 24 hours before the next billing date.
Refunds for subscription renewals: Subscription renewals are generally non-refundable once the order has been processed or shipped.
However, we will issue a refund or replacement for a subscription order if:
you received the incorrect item, or
the item arrived damaged/defective,
following the same process described in this policy (including completing the Product Issue Form).
Contact
For any returns, replacements, exchanges, or subscription questions, contact:
support@jawfitpro.com